Toyota Motors: The King of Total Quality Management

Total Quality Management (TQM) would not be what it is today without Toyota Motors.

Renowned for its lean production system, Toyota Motors is the tenth most important company in the world according to Fortune Global 500 and one of the only companies on the list to directly address TQM.

Graphs, extensive timelines and reports line the company’s website to address the evolution of TQM and Quality Control (QC) throughout its 75-year history. Continue reading

Toyota’s 8-Step Problem-Solving Method

Problem-solving is perhaps the most import part of lean manufacturing and total quality management. Even the most minimal problems can lead to excess costs and ineffiency. Toyota’s 8-Step Method gives guidelines on how to solve a problem from the root of the cause, and implement solutions for long-term improvement.

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Toyota Production System (TPS)

Toyota Motors has a world-wide reputation for efficient and lean manufacturing, called TPS (Toyota Production System).

This video, produced by Toyota Europe, explains the history of TPS as well as its significance today.  Continue reading

Employee Engagement Tips

Employee engagement is key to total quality management. Keeping employees motivated is a hard task, however, and different for each company.

This video shows how to identify certain types of employees, such as the just hiredthe honeymooners, the hamsters & the crash and burners, and shows us ways of understanding how to get maximum contribution from each one, and maximum satisfaction.  Continue reading

Toyota’s Core Pinciples: Customer First

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Toyota has known the secret to quality since the 1930’s. It all lies in the customer.

Over its 75-year history, Toyota has strived to listen to the voice of the customer in all areas of its production system. Here’s how. Continue reading