Toyota Motors: The King of Total Quality Management

Total Quality Management (TQM) would not be what it is today without Toyota Motors.

Renowned for its lean production system, Toyota Motors is the tenth most important company in the world according to Fortune Global 500 and one of the only companies on the list to directly address TQM.

Graphs, extensive timelines and reports line the company’s website to address the evolution of TQM and Quality Control (QC) throughout its 75-year history. Continue reading

Toyota Production System (TPS)

Toyota Motors has a world-wide reputation for efficient and lean manufacturing, called TPS (Toyota Production System).

This video, produced by Toyota Europe, explains the history of TPS as well as its significance today.  Continue reading

The Toyota Way

Established in 2001 due to the company’s global expansion,  Toyota sums up its aim for quality in «The Toyota Way».

Comprised of two main pillars –“Continuous Improvement” and “Respect for People” — Toyota clarified this new philosophy because it felt it needed to present new guidelines, values and business methods for its employees who are now working all over the world and represent different cultures. Continue reading

Toyota’s Core Principles: ‘Total Participation’ & ‘Employee Engagement’

The aim of TQM is to obtain zero defects. The larger the company, however, the more difficult it is to pin-point glitches in the production system. Why is it, then, that the overriding lower-level employees have the least say in the company’s management, when they’re the most likely to spot a problem?

Here’s how Toyota empowers lower-level management every day. Continue reading

Toyota’s Core Pinciples: Customer First

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Toyota has known the secret to quality since the 1930’s. It all lies in the customer.

Over its 75-year history, Toyota has strived to listen to the voice of the customer in all areas of its production system. Here’s how. Continue reading