Total Quality Management (TQM) would not be what it is today without Toyota Motors.
Renowned for its lean production system, Toyota Motors is the tenth most important company in the world according to Fortune Global 500 and one of the only companies on the list to directly address TQM.
Problem-solving is perhaps the most import part of lean manufacturing and total quality management. Even the most minimal problems can lead to excess costs and ineffiency. Toyota’s 8-Step Method gives guidelines on how to solve a problem from the root of the cause, and implement solutions for long-term improvement.
Employee engagement is key to total quality management. Keeping employees motivated is a hard task, however, and different for each company.
This video shows how to identify certain types of employees, such as the just hired, the honeymooners, the hamsters & the crash and burners, and shows us ways of understanding how to get maximum contribution from each one, and maximum satisfaction. Continue reading …