Alaska Airlines and JetBlue Airways: Highest Customer Satisfaction in North America

Business Initiative Directions

What is the most important service to earn customer satisfaction?

Well, if the results of the J.D. Power & Associates 2013 North American Airline Satisfaction Study are anything to go by, the answer to that question could be as simple as smiling at your customers.

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Frankfurt, Germany’s Finance Capital, Next Stop for B.I.D. Convention


Frankfurt, known as the Bavarian Finance Capital, is a modern, cosmopolitan and welcoming city that has managed to both conserve its traditions and open its door to a cutting-edge business world.

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Toyota Motors: The King of Total Quality Management


Total Quality Management (TQM) would not be what it is today without Toyota Motors.

Renowned for its lean production system, Toyota Motors is the tenth most important company in the world according to Fortune Global 500 and one of the only companies on the list to directly address TQM.

Graphs, extensive timelines and reports line the company’s website to address the evolution of TQM and Quality Control (QC) throughout its 75-year history. Continue reading

Lean Manufacturing in a nutshell

What is it?

Lean manufacturing is a system that is focused on creating value for the customer by providing high quality products with zero defects.

Managers encourage and empower employees to eliminate waste, seek better solutions and solve problems on their own.

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Toyota Production System (TPS)


Toyota Motors has a world-wide reputation for efficient and lean manufacturing, called TPS (Toyota Production System).

This video, produced by Toyota Europe, explains the history of TPS as well as its significance today.  Continue reading