Kelvin Doe from Sierra Leone is not your average 16 year-old.
His curiosity and endless need to fiddle with bits and pieces he finds on his way home from school have seen him create a one-man radio station in his capital city, Freetown. His vision is of a Freetown in which residents have more than one night of power per month, and he is working towards seeing it come true.
The aim of TQM is to obtain zero defects. The larger the company, however, the more difficult it is to pin-point glitches in the production system. Why is it, then, that the overriding lower-level employees have the least say in the company’s management, when they’re the most likely to spot a problem?