Alaska Airlines and JetBlue Airways: Highest Customer Satisfaction in North America

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What is the most important service to earn customer satisfaction?

Well, if the results of the J.D. Power & Associates 2013 North American Airline Satisfaction Study are anything to go by, the answer to that question could be as simple as smiling at your customers.

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Frankfurt, Germany’s Finance Capital, Next Stop for B.I.D. Convention


Frankfurt, known as the Bavarian Finance Capital, is a modern, cosmopolitan and welcoming city that has managed to both conserve its traditions and open its door to a cutting-edge business world.

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Toyota Motors: The King of Total Quality Management


Total Quality Management (TQM) would not be what it is today without Toyota Motors.

Renowned for its lean production system, Toyota Motors is the tenth most important company in the world according to Fortune Global 500 and one of the only companies on the list to directly address TQM.

Graphs, extensive timelines and reports line the company’s website to address the evolution of TQM and Quality Control (QC) throughout its 75-year history. Continue reading

Toyota’s Core Pinciples: Customer First

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Toyota has known the secret to quality since the 1930’s. It all lies in the customer.

Over its 75-year history, Toyota has strived to listen to the voice of the customer in all areas of its production system. Here’s how. Continue reading