Over the last year or so, crowdfunding has taken off. It started with websites like kickstarter.com – where creative projects are pitched to the public, who in turn is able to help fund part of the venture.
The concept has spread to other arenas, such as micro-financing through kiva.org, or fundraising community projects through the likes of givealittle.co.nz. It can even be used to fund a wedding on crowdtilt.com, or just about anything else, for that matter.
Everyone knows that customer services is one of the most important factors in a company’s success. Yet why is it that in most parts of the world, you still can’t ring your power/phone/insurance company without having to wait 10 minutes only to then get in an argument with a representative?
How many companies actually run quality assurance on their customer service? Judging from my general experience here in Madrid, I would say relatively few. Here is just one story of countless I could tell you
Would you know how to define what’s in the image above?
It could be the version of Google Earth of the 22nd century, or a cutting-edge art sculpture, but it’s not. The photo pertains to a particular object that we’ll reveal by the end of this article. Continue reading …