Company Culture and Customer Service

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Everyone knows that customer services is one of the most important factors in a company’s success. Yet why is it that in most parts of the world, you still can’t ring your power/phone/insurance company without having to wait 10 minutes only to then get in an argument with a representative?

How many companies actually run quality assurance on their customer service? Judging from my general experience here in Madrid, I would say relatively few. Here is just one story of countless I could tell you

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BP Oil: How to Recover from Disaster- Answer 4

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Engage in Social Corporate Responsibility

BP has recently taken on much more corporate social responsibility, especially when it comes to the restoration of the Gulf Coast region.

BP took responsibility for its role in the disaster and shortly after the spill it began working with State and Federal trustees through the Natural Resource Damage Assessment to find the long term effects on the environment as a result of the spill.  This information has now been used to find early and long term restoration projects. Continue reading

3 Steps to better quality

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When you have a dream or goal to reach, you generally give your best day in and day out. But giving your best doesn’t always equal achieving the best results, unfortunately.

Here are three ways you can increase the quality of your work to move closer towards better results.

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Hong Yuen Electronics Ltd., the electronic organs manufacturer in Hong Kong

Printed Circuit BoardWould you know how to define what’s in the image above?

It could be the version of Google Earth of the 22nd century, or a cutting-edge art sculpture, but it’s not. The photo pertains to a particular object that we’ll reveal by the end of this article. Continue reading

BP Oil: How to Recover from Disaster- Answer 3

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Create a New Company Culture

Perhaps the most effective way BP has recovered is establishing a new culture revolving around the central tenet of safety.  BP has implemented new, central values (safety, respect, courage, excellence, and one team) that are crucial to explaining the companys new ideology.

It has instilled these values by embedding them within the company´s processes via training, promotion, hiring etc. Continue reading