Employee engagement is key to total quality management. Keeping employees motivated is a hard task, however, and different for each company.
This video shows how to identify certain types of employees, such as the just hired, the honeymooners, the hamsters & the crash and burners, and shows us ways of understanding how to get maximum contribution from each one, and maximum satisfaction.
One of the most sucessful methods is to reward employees for doing their job well. This gives them an incentive to work harder and a feeling of satisfaction for being recognized. Another important thing is to ensure that employees are not so overworked that they crash and burn, which happens all too often to the best employees.
Morever, when some employees overwork, that usually implies that other employees are slacking off. Those are the honeymooners. And worst of all are the hampsters who just keep tredding along doing the same thing every day and never try to do anything more than they’re asked or seek better methods.
Thus, upper-management needs to give employees ways to grow and improve. Employee training and career opportunities to get promoted are essential.
Toyota has used an employee reward-system for decades. It’s called the Creative Idea Suggestion system. Each year, employees of all levels submit ideas to improve the production system and are rewarded bronze, silver or gold medals for their suggestions. In addition, the judging committe then assesses these ideas further and implements them.
Lastly, it’s important that management and executives engage with their employees. One of the principles of the QC100, Busines Initiative Directions’ quality model, is in management and leadership. Falling into this category includes gaining trust from your employees and showing that you recognize the job they’re doing every day. Employee training is also one of the QC100 principles.
If you look at any of the Fortune Global 500 companies, career development, employee engagement and staff training are part of their work culture.