David Zax over at Fast Company wrote a piece this week about “job crafters”. These are people who, despite being stuck in a job that lacks stimulation, find a way to give value to their work and actually enjoy it. The piece follows the findings of Yale professor Amy Wrzesniewski, who interviewed countless cleaners at hospitals throughout the country.
When I think of career options and cleaners, I generally (and possibly very inaccurately) consider them to be people who don’t see many other options in terms of choosing their work. In Wrzesniewski’s interviews, many people reflected this idea. They were there for the benefits and they did not particularly enjoy it.
Everyone knows that customer services is one of the most important factors in a company’s success. Yet why is it that in most parts of the world, you still can’t ring your power/phone/insurance company without having to wait 10 minutes only to then get in an argument with a representative?
How many companies actually run quality assurance on their customer service? Judging from my general experience here in Madrid, I would say relatively few. Here is just one story of countless I could tell you
When you have a dream or goal to reach, you generally give your best day in and day out. But giving your best doesn’t always equal achieving the best results, unfortunately.
Here are three ways you can increase the quality of your work to move closer towards better results.
The economic story of South Korea is one of the most extraordinary in modern history. Fifty years ago, South Korea was attempting to recover from a devastating war, and was on par with some of the poorest countries in the world for life expectancy and economic output.
Today, South Korea beats the EU in terms of GDP per person. It is the only country ever to make the transition from being totally dependent on development aid to rich within one working generation. Continue reading